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Writing your case for support
Crafting direct mail and other donor correspondence
Developing popular donor newsletters
Down-to-earth training in best practices
Auditing donor communications programs for effectiveness
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Newsletters
2013
13.01: Composing a satisfying thanks: Wikipedia did
One way to build trust is by answering questions before they're asked.
13.02 Know thy customer ... Who's buying you?
Customer satisfaction. Customer knowledge. Serious marketers obsess over them. But not fundraisers.
13.03 Want to deepen your "culture of philanthropy"? That requires adding so-called "social information" to your messaging stew.
Social Information = Donor Growth Hormone
13.04 Bequests: The other white meat?
"Planned giving" might well be a major marketing misstep....
13.05 What things make me generous? Confessions of a donor.
Speaking from the heart.... Why I give
13.06 Confessions of a donor ... part 2!
"Donors spotted near deep-ocean hydrothermal vent..." What do we really know about them?
13.07 The charity newsletter: Friend or foe?
Getting past your unprofitable fears
2012
12.01: Following in the footsteps of your promise
They chose your charity for a reason, when they gave that first time. Your donor newsletter should reflect, not neglect, that reason.
12.02: Charity newsletters
Extraordinary experiences ... for the rest of us.
12.03: The brain according to me
Neuroscience is the most important force at work in fundraising today. Or it should be.
12.04: Cheryl and Kathy ask good grassroots questions
About donor newsletters & more
12.05: Why we put a lot of charity in our will
The secret life of donors
12.06: Are thanks really necessary?
Some experts say, "No."
12.07: Readers of this newsletter rise in defense of thanking the heck out of donors. Trinkets get the boot.
No thanks? "No, thanks!"
12.08: "Dear Thomas..." or "Dear Tom..."
How would you like to be addressed? Does your favorite charity's database know the difference? Probably not.
12.09: What role do e-newsletters play in fundraising?
They're lousy at bringing in donations, a veteran copywriter observes.
12.10: Now entering the fundraising arena: the next big generation of donors. In the US, they will be ages 55-75.
Rise of the baby boomers -- again?
12.11: So, there!
Email newsletters don't get results? Some highly indignant email fans beg to powerfully differ.
12.12: The person signing your appeal might wonder...
Why does good direct mail sound so weird?
12.13: It's the wrong answer to a great question. So let's do something else.
Elevator speech? Ride to nowhere.
12.14: Tell little stories all over the place. The human mind laps that stuff up.
Notes from neuroscience
12.15: "Non-profit?"
Donors have no idea what you do with their money. And frankly? They suspect the worst!!!
12.16: Meet Jane
Your "One size fits all ages" appeals ignore a juicy fact: a 70-something is way different than a 50-something.
12.17: Look, your newsletter is in fact a "customer service experience"
And the content donors like to read? It's what charities so rarely say.
12.18: The Warren Buffett lesson
A printed annual report is a different experience than an online annual report, for a couple of reasons.
2011
11.01: The nuts and guts of a successful bequest-sales strategy
Proper bequest marketing, per Radcliffe, part 2
11.02: A troubled mind walks into a bar
A few things I want to get off my fat-flated chest, as 2011 ignites.
11.03: The 5 Realizations Approach
Finding the Path to Donor Nirvana
11.04: Most donor communications do not achieve anything like the desired results, thanks to an error as common as salt in sea water
The Hidden Killer - A Simple Misunderstanding
11.05: B4 u do yr annual report
Repeat after me: "I am a marketer!" And consider a few donor-friendly models, for inspiration.
11.06: "Dear donors: We're happy to say, we have switched to a digital annual report."
Happy? R U really so sure?
11.07: How a $1,000 gift was born
Does your staff know what to say to strangers, should the occasion arise?
11.08: Which is your next priority, younger donors or boomers?
An infatuation with younger donors can distract you from the real work at hand: cultivating boomers as they start their bell lap.
11.09: Is that your future calling?
Lately, my crystal ball is waking me up ... with unnerving predictions
11.10: Playing to lose
What happens when know-nothings are allowed to outvote the fundraiser? A sure-fire recipe for failure.
11.11: Social Information: A gentle nudge in the right direction
Dr. Sargeant finds that the mere mention of what another donor gave leads to copycats & increased giving
11.12: You're selling forest. You're not selling trees.
Donors give to the mission. If you're getting great results, feel free to spend their gifts as you see fit. (Though Charity Navigator might disagree.)
11.13: Meet AIDA: the sales formula, not the opera
This oldie but goody makes writing a direct mail letter faster and far easier.
11.14: The Verbatim Rule
You know, it just makes sense.
11.15: In direct mail, all responses, even complaints, are good
Hoping you'll offend no one? That's the wrong star to wish on.
11.16: The "planned giving" newsletter: Does anyone really need these things?
Pity the trees that died in the pursuit of lackluster results.
11.17: The Domain Formula for donor newsletters
Certified Proven (unlike the others)
2010
10.01: Idiot's guide to time management
I fidget, you fidget, we all fidget.
10.02: Donor profiles in your newsletters: Worth the trouble?
They can lead to bigger things ... or nowhere. You decide.
10.03: Young heads are different heads
Are younger donors alive ... or dead to you?
10.04: Is direct mail dead? (No, it's just dull.)
My goal? Entertain the heck out of the reader.
10.05: "I'll never give you a penny again!" Music to my ears.
Here's a terrific direct mail concept the client refused to try. Take it if you want ... and if you dare.
10.06: Your strategic plan = your case for support?
No! Don't! "The bridge is out"!!!
10.07: Oh, man, did Dale Carnegie have it right.
How to win friends and influence people: Donor bequest edition...
10.08: Why gifts matter
They buy impact and self-esteem
10.09: Why, oh why, don't they trust you?
"Because I don't pee like Jesus."
10.10: How to produce powerful case statements
Approvals, the delicate art of
10.11: Connecting gift and impact
The 2 dots that matter
10.12: The outrageous Mr. Radcliffe wishes a word
Bequest marketing the right way
2009
9.01: Does your boss or board chair get to approve your stuff? Abandon all hope, ye who enter here.
Sad but true: Most donor communications are built to fail
9.02: If your paper newsletter is a flop, switching to electronic won't help.
Two key questions answered about newsletters
9.03: I just wrote a couple of appeals for a big hospital. This time I took notes. Here's how to get a better letter.
Your next direct mail appeal: Will it burst into song?
9.04: "Deserving charity"? There's no such thing.
No one owes you a gift, as this "inside a donor's mind" report makes clear.
9.05: Take the Donor-Centered Pledge (or die)
23 rules to live by (instead)
9.06: Straight to trash? The avoidable, sad fate of most annual reports
Entertain me with stories. Put stats in perspective.
9.07: Writing a fabulous case is easy
You're just answering questions
9.08: Bill's amazing "Warm Words" campaign
Bill Pratt decided to raise something other than money for once, and joyous response flooded in
9.09: A campaign case is a series of talking points
Report from the front lines
9.10: The perfect "eventless" fundraising event
Arts charity raises money year round: Pick a day, any day. And fund it.
9.11: Are you a funds-raiser or a funds-depleter?
Basing your metrics on acquisition is like trying to bail a boat with a sieve. You work hard, but you still sink.
9.12: Dr. Sargeant says you're only doing half your job
And he has the data to prove it.
9.13: Release your inner archer: Learn to shoot message arrows
Targets? The vulnerable hearts and curious minds of your donors
9.14: Valuable direct mail concept absolutely free
Do you have the guts to try something different? My client didn't.
9.15: Deciding what goes into your donor newsletter
Here's the easiest explanation I've ever come up with
9.16: Qualityspotting
How do you know when your donor materials are strong enough for the outside world?
2008
8.01: Acquiring new donors through direct mail: Measuring success
Measuring donor acquisition programs
8.02: Why is giving by bequest so rare in the U.S.?
Reviving your "death brochure"
8.03: Would you buy a mattress from this charity?
What you do vs. why you matter
8.04: How to write a good donor-centric headline
Writing a winning headline
8.05: Does your stuff suffer from jargon breath?
Adopt a zero-jargon policy and you'll raise more money
8.07: What is news?
Making donor news the right way
8.08: Obama's Web 3.0 campaign: Rewarding role model? Or risky distraction?
Are e-newsletters dead?
8.09: Richard Radcliffe has your back
Are you marketing bequests? (Right.) Or "planned gifts"? (Wrongo.)
8.10: When you're feeling a little irrelevant...
Do you know the real you? The one donors really care about? Likely not, thanks to the "curse of knowledge." But there's an easy way (fun, too) to see yourself anew. Read on.
8.11: The dirty truth about cases
Bitter truth? Maybe a quarter of the cases I'm hired to write never reach the finish line. Interesting tale, that.
8.12: Why won't paper die?
Everyone's drumming their fingers, waiting for paper to expire as a communications medium. Sorry.
8.13: Can direct mail be a cash cow for smaller nonprofits? Think "cash calves" instead.
Mass-market expectations yield disappointing results at local levels. Take heart, though: direct mail is about far more than instant cash.
8.14: "Hi. My name's Inertia. And I'll be disappointing you from this day forward. I know you have many obstacles to surmount, so I'm thrilled that you've named me Number One."
Meet the enemy: Inertia
2007
2006
2005
2004
2003
3.01: Analytical types: Good to the last objection
Part one of four personality types...
3.02: Amiables: Smile and say "Howdy!"
Part two of four personality types...
3.03: Expressives crave the new
Part three of four personality types...
3.04: Bottom-Liners leap to conclusions (and that's a good thing)
Part four of four personality types...
3.05: Are you interesting (especially to donors)?
Communications basics...
3.06: The Abraham Lincoln lesson
Case basics...
3.07: A surefire story formula
Case basics...
9.08: Bill's amazing "Warm Words" campaign
Bill Pratt decided to raise something other than money for once, and joyous response flooded in
Late-breaking news from Halifax, Bill Pratt speaking Dec. 14, 2009, at 6:29 PM: "Warm Words received a Christmas card from a lady in small town Alberta." Almost a continent away, 2,700 miles. "On the inside were warm words and a $5 bill! People are wonderful."

Bill Pratt, CFRE, is executive director of Saint Leonard's Society of Nova Scotia. St. Leonard's is an agency that runs homeless shelters as well as halfway houses for released offenders. The goal: to successfully reintegrate "people in transition" back into the community.

Bill raises money for that mission. But one day he sent his donors and prospects a different kind of email appeal. This time, he asked them for something other than a cash donation. This time, he wanted nothing more from them than words of encouragement, to pass along to the people served by St. Leonard's.

Your donors' cash funds operations, of course. But donor words of encouragement fund something else: the hearts and minds and souls of those who are struggling to change a life stuck in a very hard rut.

Here's Bill Pratt's email in full, verbatim:

Every winter, donations of coats, hats and mittens are given to help others keep warm. The men and women we help every day are very appreciative and thankful for the gifts. Make no mistake, the gift of a warm coat is special. The men and women who stay in our shelters and half way houses come from a variety of backgrounds and circumstances. In most cases, their story includes a broken heart and faded dream. Our organization does not pass judgment. We offer a bed and positive environment for the men and women to re-group and make decisions about moving forward.

These men and women face very big obstacles every day and every day they face these obstacles head on and hope that today will be better than yesterday. This is where you come in.

I am writing to invite you to make a gift of Warm Words. Think about it; Warm Words. That's a gift of supportive words. Words that encourage. Words that say you are not alone. Words that show someone who is climbing enormous obstacles that it is worth the climb.

It is simple. Just send your Warm Words to warmwords©saintleonards.com and we'll make sure your words get to those who are staying with us. If you are inspired to send cards or pictures, that's okay too. You can send them to: Warm Words, 900 - 45 Alderney Drive, Dartmouth, Nova Scotia, B2Y 2N6.

This does not cost you any money. Your only commitment is to take a moment to jot down some Warm Words. That's it. Think of the individuals who have no home, who are coming out of prison, or who are experiencing health problems that prevent them from working. This is an opportunity for you to extend a helping hand.

Thank you for taking time to consider this request. I'm hopeful you can find it in you to share some Warm Words this winter.

Bill

p.s. Feel free to share this email with anyone you like. The more Warm Words the better. Just imagine the impact your words could have on an individual.

Here are a few of the many words of encouragement Bill received in reply:

"A friend of mine was on her way to Christmas mass with her father. On their way in they noticed a man pan handling by the front entrance of the church. My friend could not understand why someone would pan handle by the entrance of the church so she did nothing more then walk by. Once church began, she noticed that the man who was panhandling was sitting close to her and her father. As collection was being passed around my friend seen the man put all of his money he had collected pan handling into the collection. She said she would never question a pan handler again. This happened to one of my friends in Newfoundland. I hope it warms your heart like it has mine."

"I know you don't know who I am but I want you to know I am loving you. The world is not against you, there is kindness and beauty around every corner."

"I hope that this note reaches you with a sincere belief that there are people in this world and more importantly, in your community, that care. I am a daughter, a sister, a mother, a wife, a colleague, an aunt, a granddaughter and a friend. I care deeply about the people closest to me in life; however I also care about the people of my community - people like you. Community is about people, people helping people and people believing in people."

"I wanted to take a moment to offer a reminder that the season isn't about an abundance of presents under a tree or even large feasts of food - it's not of measure of what we don't have, but rather a measure of we do have. I have seen dark days and sunshine days, I have met and spoken to thousands of people - the one constant is that everyone does have something good inside. Often we are tainted with illness, financial misfortune, broken hearts, troubling addictions or even just bad luck - but we have always our spirit and we always have someone that cares. If this season finds you 'without luck', please know that people do care - I care."

>>> Takeaway >>> You're not fundraising. You're friendraising. What can you do that will warm your donors' hearts? Are there other ways they can help the mission without giving money?

Bill told me his Warm Words story at the 2009 Toronto AFP Congress, Nov. 29-Dec. 1, 2009. Bill was my host when I spoke to the Halifax, Nova Scotia AFP chapter, earlier in 2009. Because my grandmother came from Nova Scotia, and her speech never lost its burr, I was inducted as an honorary Nova Scotian by the AFP members attending my salmon-riddled dinner. It is the highest honor I own.
 
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