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Writing your case for support
Crafting direct mail and other donor correspondence
Developing popular donor newsletters
Down-to-earth training in best practices
Auditing donor communications programs for effectiveness
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Newsletters
2013
13.01: Composing a satisfying thanks: Wikipedia did
One way to build trust is by answering questions before they're asked.
13.02 Know thy customer ... Who's buying you?
Customer satisfaction. Customer knowledge. Serious marketers obsess over them. But not fundraisers.
13.03 Want to deepen your "culture of philanthropy"? That requires adding so-called "social information" to your messaging stew.
Social Information = Donor Growth Hormone
13.04 Bequests: The other white meat?
"Planned giving" might well be a major marketing misstep....
13.05 What things make me generous? Confessions of a donor.
Speaking from the heart.... Why I give
13.06 Confessions of a donor ... part 2!
"Donors spotted near deep-ocean hydrothermal vent..." What do we really know about them?
13.07 The charity newsletter: Friend or foe?
Getting past your unprofitable fears
2012
12.01: Following in the footsteps of your promise
They chose your charity for a reason, when they gave that first time. Your donor newsletter should reflect, not neglect, that reason.
12.02: Charity newsletters
Extraordinary experiences ... for the rest of us.
12.03: The brain according to me
Neuroscience is the most important force at work in fundraising today. Or it should be.
12.04: Cheryl and Kathy ask good grassroots questions
About donor newsletters & more
12.05: Why we put a lot of charity in our will
The secret life of donors
12.06: Are thanks really necessary?
Some experts say, "No."
12.07: Readers of this newsletter rise in defense of thanking the heck out of donors. Trinkets get the boot.
No thanks? "No, thanks!"
12.08: "Dear Thomas..." or "Dear Tom..."
How would you like to be addressed? Does your favorite charity's database know the difference? Probably not.
12.09: What role do e-newsletters play in fundraising?
They're lousy at bringing in donations, a veteran copywriter observes.
12.10: Now entering the fundraising arena: the next big generation of donors. In the US, they will be ages 55-75.
Rise of the baby boomers -- again?
12.11: So, there!
Email newsletters don't get results? Some highly indignant email fans beg to powerfully differ.
12.12: The person signing your appeal might wonder...
Why does good direct mail sound so weird?
12.13: It's the wrong answer to a great question. So let's do something else.
Elevator speech? Ride to nowhere.
12.14: Tell little stories all over the place. The human mind laps that stuff up.
Notes from neuroscience
12.15: "Non-profit?"
Donors have no idea what you do with their money. And frankly? They suspect the worst!!!
12.16: Meet Jane
Your "One size fits all ages" appeals ignore a juicy fact: a 70-something is way different than a 50-something.
12.17: Look, your newsletter is in fact a "customer service experience"
And the content donors like to read? It's what charities so rarely say.
12.18: The Warren Buffett lesson
A printed annual report is a different experience than an online annual report, for a couple of reasons.
2011
11.01: The nuts and guts of a successful bequest-sales strategy
Proper bequest marketing, per Radcliffe, part 2
11.02: A troubled mind walks into a bar
A few things I want to get off my fat-flated chest, as 2011 ignites.
11.03: The 5 Realizations Approach
Finding the Path to Donor Nirvana
11.04: Most donor communications do not achieve anything like the desired results, thanks to an error as common as salt in sea water
The Hidden Killer - A Simple Misunderstanding
11.05: B4 u do yr annual report
Repeat after me: "I am a marketer!" And consider a few donor-friendly models, for inspiration.
11.06: "Dear donors: We're happy to say, we have switched to a digital annual report."
Happy? R U really so sure?
11.07: How a $1,000 gift was born
Does your staff know what to say to strangers, should the occasion arise?
11.08: Which is your next priority, younger donors or boomers?
An infatuation with younger donors can distract you from the real work at hand: cultivating boomers as they start their bell lap.
11.09: Is that your future calling?
Lately, my crystal ball is waking me up ... with unnerving predictions
11.10: Playing to lose
What happens when know-nothings are allowed to outvote the fundraiser? A sure-fire recipe for failure.
11.11: Social Information: A gentle nudge in the right direction
Dr. Sargeant finds that the mere mention of what another donor gave leads to copycats & increased giving
11.12: You're selling forest. You're not selling trees.
Donors give to the mission. If you're getting great results, feel free to spend their gifts as you see fit. (Though Charity Navigator might disagree.)
11.13: Meet AIDA: the sales formula, not the opera
This oldie but goody makes writing a direct mail letter faster and far easier.
11.14: The Verbatim Rule
You know, it just makes sense.
11.15: In direct mail, all responses, even complaints, are good
Hoping you'll offend no one? That's the wrong star to wish on.
11.16: The "planned giving" newsletter: Does anyone really need these things?
Pity the trees that died in the pursuit of lackluster results.
11.17: The Domain Formula for donor newsletters
Certified Proven (unlike the others)
2010
10.01: Idiot's guide to time management
I fidget, you fidget, we all fidget.
10.02: Donor profiles in your newsletters: Worth the trouble?
They can lead to bigger things ... or nowhere. You decide.
10.03: Young heads are different heads
Are younger donors alive ... or dead to you?
10.04: Is direct mail dead? (No, it's just dull.)
My goal? Entertain the heck out of the reader.
10.05: "I'll never give you a penny again!" Music to my ears.
Here's a terrific direct mail concept the client refused to try. Take it if you want ... and if you dare.
10.06: Your strategic plan = your case for support?
No! Don't! "The bridge is out"!!!
10.07: Oh, man, did Dale Carnegie have it right.
How to win friends and influence people: Donor bequest edition...
10.08: Why gifts matter
They buy impact and self-esteem
10.09: Why, oh why, don't they trust you?
"Because I don't pee like Jesus."
10.10: How to produce powerful case statements
Approvals, the delicate art of
10.11: Connecting gift and impact
The 2 dots that matter
10.12: The outrageous Mr. Radcliffe wishes a word
Bequest marketing the right way
2009
9.01: Does your boss or board chair get to approve your stuff? Abandon all hope, ye who enter here.
Sad but true: Most donor communications are built to fail
9.02: If your paper newsletter is a flop, switching to electronic won't help.
Two key questions answered about newsletters
9.03: I just wrote a couple of appeals for a big hospital. This time I took notes. Here's how to get a better letter.
Your next direct mail appeal: Will it burst into song?
9.04: "Deserving charity"? There's no such thing.
No one owes you a gift, as this "inside a donor's mind" report makes clear.
9.05: Take the Donor-Centered Pledge (or die)
23 rules to live by (instead)
9.06: Straight to trash? The avoidable, sad fate of most annual reports
Entertain me with stories. Put stats in perspective.
9.07: Writing a fabulous case is easy
You're just answering questions
9.08: Bill's amazing "Warm Words" campaign
Bill Pratt decided to raise something other than money for once, and joyous response flooded in
9.09: A campaign case is a series of talking points
Report from the front lines
9.10: The perfect "eventless" fundraising event
Arts charity raises money year round: Pick a day, any day. And fund it.
9.11: Are you a funds-raiser or a funds-depleter?
Basing your metrics on acquisition is like trying to bail a boat with a sieve. You work hard, but you still sink.
9.12: Dr. Sargeant says you're only doing half your job
And he has the data to prove it.
9.13: Release your inner archer: Learn to shoot message arrows
Targets? The vulnerable hearts and curious minds of your donors
9.14: Valuable direct mail concept absolutely free
Do you have the guts to try something different? My client didn't.
9.15: Deciding what goes into your donor newsletter
Here's the easiest explanation I've ever come up with
9.16: Qualityspotting
How do you know when your donor materials are strong enough for the outside world?
2008
8.01: Acquiring new donors through direct mail: Measuring success
Measuring donor acquisition programs
8.02: Why is giving by bequest so rare in the U.S.?
Reviving your "death brochure"
8.03: Would you buy a mattress from this charity?
What you do vs. why you matter
8.04: How to write a good donor-centric headline
Writing a winning headline
8.05: Does your stuff suffer from jargon breath?
Adopt a zero-jargon policy and you'll raise more money
8.07: What is news?
Making donor news the right way
8.08: Obama's Web 3.0 campaign: Rewarding role model? Or risky distraction?
Are e-newsletters dead?
8.09: Richard Radcliffe has your back
Are you marketing bequests? (Right.) Or "planned gifts"? (Wrongo.)
8.10: When you're feeling a little irrelevant...
Do you know the real you? The one donors really care about? Likely not, thanks to the "curse of knowledge." But there's an easy way (fun, too) to see yourself anew. Read on.
8.11: The dirty truth about cases
Bitter truth? Maybe a quarter of the cases I'm hired to write never reach the finish line. Interesting tale, that.
8.12: Why won't paper die?
Everyone's drumming their fingers, waiting for paper to expire as a communications medium. Sorry.
8.13: Can direct mail be a cash cow for smaller nonprofits? Think "cash calves" instead.
Mass-market expectations yield disappointing results at local levels. Take heart, though: direct mail is about far more than instant cash.
8.14: "Hi. My name's Inertia. And I'll be disappointing you from this day forward. I know you have many obstacles to surmount, so I'm thrilled that you've named me Number One."
Meet the enemy: Inertia
2007
2006
2005
2004
2003
3.01: Analytical types: Good to the last objection
Part one of four personality types...
3.02: Amiables: Smile and say "Howdy!"
Part two of four personality types...
3.03: Expressives crave the new
Part three of four personality types...
3.04: Bottom-Liners leap to conclusions (and that's a good thing)
Part four of four personality types...
3.05: Are you interesting (especially to donors)?
Communications basics...
3.06: The Abraham Lincoln lesson
Case basics...
3.07: A surefire story formula
Case basics...
3.06: The Abraham Lincoln lesson
Case basics...
Case statements in history

You ready? I'm going to make you read the entire Gettysburg Address.

That Abraham Lincoln, he sure knew how to write a case statement.

"Fourscore and seven years ago..." all the way to "...government of the people, by the people, for the people shall not perish from the earth." The Gettysburg Address. Length: 266 words.

And what was the case he was trying to make? What was Lincoln hoping to raise support for at that moment in 1863?

A political vision, a vision we hope is still true, a national vision worth having: a country "conceived in liberty and dedicated to the proposition that all men are created equal." Emancipation. A united people with a high purpose.

You know the outcome. That vision still inspires many. Let's learn from Eloquent Abe, Master of the Case Statement.

Lincoln's lessons: (1) an effective case statement can be surprisingly brief, as long as it (2) seeks an emotional response, (3) doesn't overdo it on the details, and (4) presents a clear picture of a solution.

Lincoln's case breaks down into five easy pieces:

"Fourscore and seven years ago our fathers brought forth on this continent a new nation, conceived in liberty and dedicated to the proposition that all men are created equal. Now we are engaged in a great civil war, testing whether that nation or any nation so conceived and so dedicated can long endure.

[PIECE ONE: He presents the problem immediately: your nation’s noble founding concept is under threat. The solution is the vision "our fathers brought forth...." He has pulled at least two emotional triggers here: fear and anger. Anyone who has been through my workshop knows how important the seven emotional triggers are in selling your vision.]

"We are met on a great battlefield of that war. We have come to dedicate a portion of that field as a final resting-place for those who here gave their lives that that nation might live. It is altogether fitting and proper that we should do this.

[PIECE TWO: This is classic misdirection, one of the great secrets of capturing audience attention. Basically, President Lincoln gets people's minds moving in one direction. Then in the next section he changes direction.]

"But in a larger sense, we cannot dedicate, we cannot consecrate, we cannot hallow this ground. The brave men, living and dead who struggled here have consecrated it far above our poor power to add or detract. The world will little note nor long remember what we say here, but it can never forget what they did here.

[PIECE THREE: Abraham Lincoln just made an offer. He has said, "You can feel the flattery, and escape the guilt, and find the salvation," three more emotional triggers of response, "If you stay the course, and this vision comes true."]

"It is for us the living rather to be dedicated here to the unfinished work which they who fought here have thus far so nobly advanced. It is rather for us to be here dedicated to the great task remaining before us--that from these honored dead we take increased devotion to that cause for which they gave the last full measure of devotion--that we here highly resolve that these dead shall not have died in vain,

[PIECE FOUR: For those of you who've attended, remember how in my workshop I show you that slogan from Texas Monthly, "Make it mythic"? Lincoln just made it mythic. He has also just said we can save lives, a strong donor benefit. Or save deaths anyway. "...that these dead shall not have died in vain."]

"...that this nation under God shall have a new birth of freedom, and that government of the people, by the people, for the people shall not perish from the earth."

[PIECE FIVE: A wonderfully perfect future...if you give today. Good closing call to action. Squint and you'll see it.]

Lincoln's Gettysburg Address also teaches us by omission.

In every workshop I do, in this newsletter, I STRONGLY emphasize the frequent use of the word "you" (and its variants). "You is glue." For one hardwired deep-seated psychological reason, the word "you" virtually alone (second only to the person's actual name) keeps the reader glued to the page. I STRONGLY discourage use of the word "we" as a synonym for "you and I together." And yet what does Lincoln the Master do? Never utters the word "you." Instead he uses "we" as a vast echo that embraces every listener. "We are engaged...we are met...We have come to dedicate...we should do this...But...we cannot dedicate, we cannot consecrate, we cannot hallow...."

We can. We cannot. Where do you turn for resolution?

Directly into the vision: "It is for us the living rather to be dedicated here to the unfinished work which they who fought here" - there were 60,000 casualties at Gettysburg, North and South together, killed, wounded or missing - "have thus far so nobly advanced."

Of course, that was Lincoln. Do not try this at home. Never substitute "we" for "you" unless you're really good at rhetoric.
 
Copyright © 2005-2013, by Tom Ahern and Ahern Donor Communications, Ink.
All rights reserved., 10 Johnson Road, Foster, RI 02825, Phone: 401-397-8104, Email: a2bmail@aol.com.