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Good customer service is everything. It underpins retention. How's yours? This issue takes you through some guidelines.
12/23/12
AFP Greater Toronto Congress 2012
Speaker scores are in
Average speaker score: 85%
For my workshop on "Direct Mail for Smaller NGOs," my overall score was 95%. "What were the most useful ideas you learned and will apply?" Three people said, "Everything." For my workshop named, "Marketing Bequests: The Delicate Art of Asking for That Final Gift," my overall score was 93%. Useful ideas? "Examples, awesome. He is inspiring." "Many ideas presented in sequence that was logical and very easily understood." "Everything." "Great information and very engaging." "Too many to list – session was like a 'Best of' survey of research and results by practitioners. Many useful suggestions and resources given."
12/23/12
Latest e-news investigates age
Meet Jane
Donors are older than you imagine
We went inquirin'. The suspicion: average donors in the US are getting on in years. Yet virtually all the appeals sent their way ignore that fact. Is there more income possible, by taking a different approach? Read this.
10/24/12
E-news sticks thumb in complacent eyes
"We don't trust you!"
Is it the whole "non-profit" thing?
Do your donors trust you? Probably not that much. There are things you can do, however, to fix that. Read more about this vital, yet oft-neglected, issue.
